Frequently Asked Questions
Find answers to the most common questions about our services, appointment procedures, and foot health. If you can't find the information you're looking for, please contact our team — we’re happy to help.
What is a Podiatrist (and is it the same as a Chiropodist)?
A Podiatrist is a healthcare professional who has completed an accredited degree in Podiatry and is trained to assess, diagnose, and treat foot and lower limb conditions. Podiatry is the modern name for chiropody; while some still use the term chiropodist, Podiatrist is the internationally recognised title.
Podiatrists can manage foot pain, infections, injuries, wounds, diabetic foot concerns, and other complex issues. Many have additional training in advanced treatments such as local anaesthesia, prescription medications, nail surgery, and biomechanical assessments.
The title Podiatrist is protected and regulated by the Health and Care Professions Council (HCPC) in the UK. Only HCPC-registered Podiatrists are legally allowed to diagnose medical foot conditions and prescribe medications.
What is a Foot Health Practitioner (FHP)?
A Foot Health Practitioner (FHP) is trained to provide routine footcare to keep your feet healthy and comfortable. This includes nail trimming and filing, care of thickened nails, and the reduction of minor corns or calluses. FHPs also give advice on general foot health, skin care, footwear, and ongoing maintenance.
FHPs are not regulated by the HCPC and do not diagnose medical foot conditions. For foot pain, infections, wounds, or any condition where complications may occur, you should see a Podiatrist.
Appointment Information
Do I need a referral?
No referral is needed. You can book directly with a Podiatrist or FHP, depending on your needs. If you are unsure which appointment is appropriate or need urgent care, please contact us by phone or email.
Podiatrist vs FHP: Which should I see?
| Professional | Training | Regulated by | Typical Treatments | Insurance Coverage |
|---|---|---|---|---|
| Podiatrist | Degree in Podiatry | HCPC | Foot pain, infections, injuries, diabetic foot, wounds, nail surgery, biomechanical issues | Usually covered for medical foot issues |
| Foot Health Practitioner (FHP) | Footcare training | Not HCPC | Routine nail care, simple corns/callus, thickened nails (non-infected) | Often not covered by insurance |
Quick guide:
- See a Podiatrist if you have pain, infections, diabetes, poor circulation, nerve problems, wounds, or concerns with your child’s walking or development.
- See an FHP for routine footcare, simple corns or callus, or nail maintenance.
What can I expect during my first visit?
Your first appointment includes a thorough history, a foot assessment, diagnosis of any issues, and treatment if appropriate. You will also receive advice for ongoing care.
How long does an appointment usually take?
- New patient appointments: up to 45/60 minutes depending on type
- Follow-up appointments: 30 minutes
How do I book?
Appointments can be booked online or by phone. Choose the clinician and appointment type that best suits your needs.
What is your cancellation policy?
At least 24 hours’ notice is required for cancellations or rescheduling. Failure to do so may result in a partial or full treatment fee.
Fees and Insurance
How much do treatments cost?
Costs vary by service type. Prices are listed on our online booking page.
What payment methods do you accept?
- Online bookings require prepayment via Stripe.
- Card payments are accepted at the end of your appointment.
Insurance coverage
Appointments must be paid for at the time of your visit. Most private health insurance policies only cover treatments provided by HCPC-registered Podiatrists for medical foot conditions. Routine footcare by an FHP may not be reimbursable. We can provide receipts for insurance claims, but please check your policy before booking.
Accessibility and Location
Where is Buckingham Podiatry located?
We are in the Whiteleaf Business Centre, Buckingham Industrial Estate (access from the A421).
- Parking: Free communal parking available; please allow time to find a space.
- Wheelchair access: Ground floor, no steps at the entrance.
- Opening hours: Monday to Friday, by appointment. Urgent appointments may be accommodated.
- Home visits: Not offered at this time.
Before your visit
What should I bring?
Bring a selection of frequently worn shoes, any referral letters, and medication lists.
Can I fill out forms in advance?
Yes. Patients with an email address will be sent a New Patient form to complete before the appointment. Otherwise, it can be completed digitally at the clinic.